Privacy Policy
This Privacy Policy describes how CleatClear™ collects, uses, and shares your personal information when you visit or make a purchase from www.cleatclear.com, the “Site.”
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies that are installed on your device.
Additionally, as you browse the Site, we may collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
“Log files” track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
We may also use analytics, advertising, retargeting, email marketing, and similar tracking technologies provided by third-party platforms. These may include, but are not limited to, tools from Shopify, Google, Meta/Facebook, Instagram, TikTok, Pinterest, Microsoft/Bing, Klaviyo, and other advertising, analytics, or marketing service providers we may use from time to time.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you. This may include your name, billing address, shipping address, payment information, email address, and phone number.
We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
How we use your personal information
We use the Order Information that we collect generally to fulfill orders placed through the Site. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
Additionally, we use Order Information to:
Communicate with you;
Screen orders for potential risk or fraud;
Provide customer support;
Respond to questions, requests, or inquiries; and
When in line with the preferences you have shared with us, provide you with information, marketing, or advertising relating to our products or services.
We use Device Information to help us screen for potential risk and fraud, particularly your IP address. We may also use Device Information to improve and optimize our Site, generate analytics about how customers browse and interact with the Site, assess the performance of our marketing and advertising efforts, and provide advertising, retargeting, email marketing, or similar marketing communications.
Sharing your personal information
We share your Personal Information with third parties to help us operate our business, fulfill orders, improve our Site, communicate with customers, and market our products and services as described above.
For example, we use Shopify to power our online store. We may also use third-party service providers for payment processing, shipping, email marketing, analytics, advertising, retargeting, customer support, fraud prevention, and website performance.
These third-party providers may include, but are not limited to, Shopify, Google, Meta/Facebook, Instagram, TikTok, Pinterest, Microsoft/Bing, Klaviyo, and similar platforms or service providers we may use from time to time.
You can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy
You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/
You can also opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.
Behavioral advertising
As described above, we may use your Personal Information to provide targeted advertisements, retargeting, email marketing, or other marketing communications we believe may be of interest to you.
We may do this directly or through third-party platforms such as Google, Meta/Facebook, Instagram, TikTok, Pinterest, Microsoft/Bing, Klaviyo, or similar advertising and marketing providers.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page here:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some targeted advertising services by visiting the Digital Advertising Alliance’s opt-out portal here:
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
Depending on where you live, you may have the right to access, correct, update, or delete the personal information we hold about you.
If you would like to exercise these rights, please contact us using the contact information below.
If you are a European resident, we note that we process your information in order to fulfill contracts we may have with you, such as when you place an order through the Site, or otherwise to pursue our legitimate business interests listed above.
Please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to any legal, tax, accounting, or business recordkeeping obligations.
Minors
The Site is not intended for individuals under the age of 13.
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at: