Returns, Refunds & Shipping Policy
Returns
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us with any return questions at:
Damages and Issues
Please inspect your order when it arrives.
If your item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items may not be eligible for return, including:
Sale items
Gift cards
Custom, personalized, or special-order products
Items that have been used, damaged, or are not in their original condition
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return. We will let you know if the refund was approved.
If approved, you will be automatically refunded to your original payment method.
Please remember that it can take some time for your bank or credit card company to process and post the refund.
Shipping Policy
At this time, CleatClear™ ships within the United States only.
Unfortunately, we do not currently ship internationally. Orders placed from international locations may not be processed.
Shipping times may vary depending on your location, carrier delays, holidays, weather, or other circumstances outside of our control.
Once your order has been processed and shipped, you may receive tracking information if available.
Questions
For questions about returns, refunds, shipping, or your order, please contact us at: